To create an account, click the “Sign Up” button on our homepage or app. Follow the instructions to enter your basic information, such as name, email address, and password. Once completed, you’ll receive a confirmation email—just click the link inside to activate your account. After registration, you can log in and start enjoying member services.

To secure your account, we recommend the following steps:

• · Use a strong and unique password, avoiding easily guessed details like birthdays or names.
• · Update your password regularly and avoid reusing the same password across different sites.
• · Never share your login details and be cautious of phishing emails or suspicious links.
• · Always log out when using public devices or networks.

If you forget your password, follow these steps:

• 1. Click the “Forgot Password” link on the login page.
• 2. Enter the email address or phone number associated with your account.
• 3. Complete the identity verification process (usually via email).
• 4. Create a new password that is strong and unique.
• 5. Log in to your account using the new password.

If you suspect your account has been compromised or hacked, please take the following steps immediately:

• 1. Change your password right away and make sure the new one is strong and unique.
• 2. Review your account activity to check for any unauthorized orders or actions.
• 3. Contact our customer support team to report the issue and get further assistance.
• 4. Create a new password that is strong and unique.
• 5. Update your security details (such as linked email or phone number) to ensure only you can access the account.
• 6. If you use the same password on other websites, we recommend changing those as well.

Whether you can change or cancel your order depends on its processing status:

• · If the order has not yet entered the shipping process, you can request a change or cancellation from the “My Orders” page.
• · If the order has already been packed or shipped, it cannot be directly changed or canceled. In this case, you may wait until delivery and then follow our return or exchange process.
• · For special circumstances, please contact our customer support team, and we’ll do our best to assist you.

We currently accept the following payment methods:

• · Visa or MasterCard card credit card.
• · Cash on Delivery (COD).

Yes, your payment information is secure. We use industry‑standard encryption technology to protect your data and ensure it is not exposed or misused during transactions. All payment details are processed through secure payment gateways, and we do not store complete credit card information on our servers. In addition, we regularly conduct security audits and work with trusted payment service providers to safeguard your transactions.

You can track your order status in the following ways:

• 1. Log in to your account and go to the “My Orders” page.
• 2. Check the order details to see the current progress (such as confirmed, packed, shipped, etc.).
• 3. If your order has been shipped, click the tracking link to view real‑time delivery updates from the courier.
• 4. We’ll also send you email or SMS notifications with the latest status of your order.

The following items are generally eligible for a refund or exchange:

• · Unused items in their original packaging.
• · Items that arrive damaged or defective.
• · Incorrect items (such as wrong model, color, or quantity).

Please note:

• · Customized items, promotional items, or products marked as non‑returnable are usually not eligible.
• · Specific rules may vary depending on the product page or our return/exchange policy.
• · You can also contact our customer service team at any time, and they will assist you with the return request and process.

You can also contact our customer service team at any time, and they will assist you with the return or exchange process.

Shipping costs for returning the item for an exchange and sending the new item are usually the responsibility of the customer, unless the exchange is due to an error on our part.

If you change your mind about a refund or exchange request, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but once a refund or exchange is processed, it may not be reversible.